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       Can I return or exchange my item/order? 

      POLICY
      OVERVIEW
        

      • If you wish to return your order, for whatever
        reason, you must send it back to us within 14 days from the date of
        arrival. It does not have to arrive with us within those 14 days.
         
      • We only provide free returns to those who
        received the wrong item or the incorrect item.
         
      • Clothing that has been washed or worn will not be
        accepted for return. Trying it on is fine.
         
      • Music, media and accessories must be
        unopened, unused, and in condition as received.
         

      Step One 

      Please
      include with the item you wish to return a note indicating:
        

      • Your name 
      • Your order number 
      • What action would like to take, e.g. ‘Exchange
        for a Large’ or ‘Return for refund’.
         

        

      Step Two

      Use original packaging (if possible) to return your item(s) to one of the
      following address including the note mentioned above.
       

      UK & Rest
      of the World


      Returns & Refunds


      Backstreet Merchandise


      Gate B, St George`s House


      Cape Road


      Warwick,


      United Kingdom


      CV34 5DJ
       

        

      Or 

        

      North America
      Returns & Refunds

      1265 Sunrise Highway


      Suite 102


      Bay Shore NY, 11706


      United States of America
       

        

        

        

      How long will it take for
      my Return/Exchange to be processed?
       

      Once your returned
      package has reached our warehouse please allow up to 8 business days for
      it to be processed through our returns department. A representative will be in
      contact with you (via the email address used to place your order) to
      provide further details.
       

      Return Tracking 

      Make sure to use a
      shipping method with tracking and hold onto your tracking number when you
      return the items. We cannot be held responsible for any returned
      merchandise unless you have obtained proof of delivery.
       

      Can I get a
      pre-paid return shipping label?
       

      Shipping fees are only
      covered for products that are damaged or shipped incorrectly. Please
      contact customer support with an explanation of defect and include photo and/or
      video of damaged or incorrect item to receive a pre paid shipping label
      via email for your return.
       

      If you have received a
      return shipping label, make sure you send your item(s) back within 2 weeks from
      receiving your return shipping label or your return shipping
      label will become invalid.
       

      What if the exchange item
      I want is out of stock?
       

      Due to high demand and
      varying stock levels, if we are unable to offer exchanges because a
      specific style or size has sold out, we will refund you instead.
       

      When will I receive my
      refund?
       

      In most cases, once a
      refund has been submitted, the issuing bank will post it to your account within
      3-5 business days when issued to a credit card. Refunds issued to a bank
      account or pin-less debit typically take 10 business days to reflect on the
      account balance. This time frame may vary from one financial
      institution to another.
       

        




      Can I return or exchange my item/order? 

      POLICY
      OVERVIEW
        

      • If you wish to return your order, for whatever
        reason, you must send it back to us within 14 days from the date of
        arrival. It does not have to arrive with us within those 14 days.
         
      • We only provide free returns to those who
        received the wrong item or the incorrect item.
         
      • Clothing that has been washed or worn will not be
        accepted for return. Trying it on is fine.
         
      • Music, media and accessories must be
        unopened, unused, and in condition as received.
         

      Step One 

      Please
      include with the item you wish to return a note indicating:
        

      • Your name 
      • Your order number 
      • What action would like to take, e.g. ‘Exchange
        for a Large’ or ‘Return for refund’.
         

        

      Step Two

      Use original packaging (if possible) to return your item(s) to one of the
      following address including the note mentioned above.
       

      UK & Rest
      of the World


      Returns & Refunds


      Backstreet Merchandise


      Gate B, St George`s House


      Cape Road


      Warwick,


      United Kingdom


      CV34 5DJ
       

        

      Or 

        

      North America
      Returns & Refunds

      1265 Sunrise Highway


      Suite 102


      Bay Shore NY, 11706


      United States of America
       

        

        

        

      How long will it take for
      my Return/Exchange to be processed?
       

      Once your returned
      package has reached our warehouse please allow up to 8 business days for
      it to be processed through our returns department. A representative will be in
      contact with you (via the email address used to place your order) to
      provide further details.
       

      Return Tracking 

      Make sure to use a
      shipping method with tracking and hold onto your tracking number when you
      return the items. We cannot be held responsible for any returned
      merchandise unless you have obtained proof of delivery.
       

      Can I get a
      pre-paid return shipping label?
       

      Shipping fees are only
      covered for products that are damaged or shipped incorrectly. Please
      contact customer support with an explanation of defect and include photo and/or
      video of damaged or incorrect item to receive a pre paid shipping label
      via email for your return.
       

      If you have received a
      return shipping label, make sure you send your item(s) back within 2 weeks from
      receiving your return shipping label or your return shipping
      label will become invalid.
       

      What if the exchange item
      I want is out of stock?
       

      Due to high demand and
      varying stock levels, if we are unable to offer exchanges because a
      specific style or size has sold out, we will refund you instead.
       

      When will I receive my
      refund?
       

      In most cases, once a
      refund has been submitted, the issuing bank will post it to your account within
      3-5 business days when issued to a credit card. Refunds issued to a bank
      account or pin-less debit typically take 10 business days to reflect on the
      account balance. This time frame may vary from one financial
      institution to another.